Remote Support

The Remote Support command is used to allow us to connect to your computer over the internet. We will be able to see your screen and perform actions on your computer.

To allow us to connect to your computer, go to

DM Electrical->Help->Remote Support

The remote support program will run and allow us to connect to your computer.

A nine digit ID number will be displayed. You will have to read that number out loud to us. We will enter that number into a program on our computer to establish the connection.

The software we use is TeamViewer. You can visit their website at http://www.teamviewer.com. Information about security is available at http://www.teamviewer.com/en/products/security.aspx.


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