Send Project to Design Master Support

Used to send us the current drawing and the associated project database. Providing us with your project helps us recreate the problem you are having and find a solution to it. It is our preferred way for you to report a problem or ask a question. Many problems are specific to a project and having that immediately helps us assist you.

To send a copy of your project's current drawing and database to us, go to

Ribbon: DM Electrical RT->Utilities-> dm_elecRT-help ->Send Project to Design Master Support

Pulldown Menu: DM Electrical RT->Help->Send Project to Design Master Support

Send Project to Design Master Support Dialog Box

help--send-project-to-design-master-support-dialog-box

Name: Your name.

Email Address: Your email address. If possible, we will respond to your support request by email.

Phone Number: Your phone number. If we need additional information beyond what we can gather by email, we will call you.

Additional Information: A description of the problem you are having. The more information you can provide about your problem, the more likely we will be able to solve it for you. Examples include specific distribution equipment or feeders that exhibit the problem you are having.

Your Design Master Electrical RT version, AutoCAD version, and Windows version will be sent automatically with the support request. You do not need to include that information here.

Attachments: Press this button to change the files that will be sent with the support request.

The Design Master Attachments dialog box will appear.

help--send-project-to-design-master-support-attachments

By default, the current drawing and electrical database will be included in the list of files to send.

Add: Press this button to select additional files to send.

Remove: Press this button to remove the selected file from the list to send.

Save to desktop: Whether the support request is sent directly to us or saved to your desktop for you to email.

By default, this box is not checked. Support requests are automatically sent with no further input from you.

Some companies block outgoing messages from programs other than your email client. When this happens, you will be given a chance to save a ZIP file to your desktop that you can send to us manually. Detecting this configuration can take a long time.

When this box is checked, the attempt to send the message directly is skipped and you are immediately prompted to save a ZIP file to your desktop. Skipping the attempt to send saves time.


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