Send Master and Standards Databases to Design Master Support
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Used to send us your master and standards customization database files. We will occasionally ask for these files when helping you solve problems related to your customization.
To send a copy of your master and standards databases to us, go to
Ribbon: DM Electrical RT->Utilities-> ->Send Master and Standards Databases to Design Master Support
Pulldown Menu: DM Electrical RT->Help->Send Master and Standards Databases to Design Master Support
Send Master and Standards Databases to Design Master Support Dialog Box
Name: Your name.
Email Address: Your email address. If possible, we will respond to your support request by email.
Phone Number: Your phone number. If we need additional information beyond what we can gather by email, we will call you.
Additional Information: A description of the problem you are having. The more information you can provide about your problem, the more likely we will be able to solve it for you. Examples include specific distribution equipment or feeders that exhibit the problem you are having.
Your Design Master Electrical RT version, AutoCAD version, and Windows version will be sent automatically with the support request. You do not need to include that information here.
Save to desktop: Whether the support request is sent directly to us or saved to your desktop for you to email.
By default, this box is not checked. Support requests are automatically sent with no further input from you.
Some companies block outgoing messages from programs other than your email client. When this happens, you will be given a chance to save a ZIP file to your desktop that you can send to us manually. Detecting this configuration can take a long time.
When this box is checked, the attempt to send the message directly is skipped and you are immediately prompted to save a ZIP file to your desktop. Skipping the attempt to send saves time.
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