Send License Usage Information to Design Master Software

The Send License Usage Information to Design Master Software command is used to send us a report of the number of people using Design Master HVAC at your company in the last six months. We request this report once a year before your subscription renewal to verify the number of people using the software.

The report lists each user, the last time they used the software, the number of commands they have run, and the number of projects they have worked on.

It also will include a copy of your floating license server database. This database is used to check the number of people using the software at one time.

To send a license usage report to us, go to

DM HVAC->Help->Send License Usage Information to Design Master Software

Send License Usage Information to Design Master Software Dialog Box

Help--Send License Usage Information dialog box

See the Common Help Information section for more information on the Name, Email Address, Phone Number and Additional Information fields.

Save to desktop: Whether or not the support request is sent directly to us or saved to your desktop for you to email.

By default, this box is not checked. Support requests are automatically sent with no further input from you.

Some companies block outgoing messages from programs other than your email client. When this happens, you will be given a chance to save a zip file to your desktop that you can send to us manually. Detecting this configuration can take a long time.

When this box is checked, the attempt to send the message directly is skipped and you are immediately prompted to save a zip file it to your desktop. Skipping the attempt to send saves times.


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