Troubleshooting

The articles in this section explain how to diagnose and fix various crashes, errors, and other issues that can occur while using FireBIM.

📄️ What to Do When FireBIM Crashes

When FireBIM crashes, there are several ways you can let us know so we can fix the issue.

📄️ Riser Diagram Graphics Disconnected From the Model

Riser diagram items can lose their links to the Revit model if they are copied or moved. This article details the solutions and common causes.

📄️ Error Opening Riser Diagram Graphic File

If you're trying to insert a riser diagram graphic and are encountering errors, the cause may be a corrupted cached graphic.

📄️ Dialog Box Does Not Appear When Running Commands

If you run a command and Revit loses focus, but you can't see the dialog box, here is a method for making it visible again.