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What to Do When Design Master Crashes

Tuesday, September 28th, 2010

When our software crashes, here is what you can do to help us:

  • If you get a dialog box asking you if you want to submit the bug to us, press the yes button. Unlike other software companies, we read and respond to every crash report that is submitted. Quite often we are able to use the information to fix the problem and immediately send a patch back to you.
  • If submitting the bug to us does not work, you can manually send the information. We need a copy of the DWG file where the error happened, a copy of the DM file, and the text from the AutoCAD command line. We do not need any xrefs or other supporting drawing files. Send the bug to support@designmaster.biz.
  • If Design Master crashes AutoCAD to the desktop, restart AutoCAD and see if the error happens again. If it does, send us an email at support@designmaster.biz letting us know about the error. The more information you can provide about the cause of the error, the more likely we are to be able to fix it. However, you are welcome to submit crashes that appear to be random and we will work with you to find and fix the cause.

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