You are here: Home > Support > Knowledge Base > Master/Standards Database Could Not Be Found

Master/Standards Database Could Not Be Found

Wednesday, March 6th, 2019

Problem: When starting a new project, an error message appears saying the master/standards database could not be found.

Cause: Your master/standards database file cannot be located in your Design Master customization folder. Typically, this happens when the customization files have been moved or your support path has changed.

Solution: Check your current support path by running the Installation Settings command.

Ribbon: DM->Utilities-> dm_dm-help ->Installation Settings

Pulldown Menu: DM->Help->Installation Settings

The location being used for your customization folder is provided in the Customization Folder field. Press the Open button to open the folder in Windows Explorer.

Your Design Master customization files should be contained in this folder. If they are not, you will need to find where they are located and change the support path in the Installation Settings dialog box accordingly.

Related Articles

Filter by
Post Page
Electrical Electrical RT One-Line Diagrams RT One-Line Diagrams Training Recording Electrical RT Training Electrical Training One-Line Diagram Training Circuiting Light Fixtures
Sort by

Extra One-Line Diagram Notes

You can add notes that only appear on the one-line diagram using the Insert and Modify Labels command.


One-Line Diagram Notes and Labels

This training video teaches you how to insert and manage one-line diagram labels in Design Master Electrical and Design Master Electrical RT.


Circuiting and Homeruns with Junction Boxes

You cannot circuit the junction box device type, but you can model a different device type after a junction box and circuit that.


Light Fixture Cutoffs and Shields

Design Master does not have a way to configure light fixture cutoffs and shields, but you can approximate them using the Insert Solid commands.


Using Custom Feeder IDs

If you’re not happy with the built-in feeder ID formats, you can create your own custom feeder IDs.


Exempt Callout on Light Fixtures

Light fixtures marked as exempt are inserted on the drawing with an additional callout, which you may not want to display.



Electrical for Revit

Electrical for AutoCAD

HVAC for AutoCAD

Photometrics for AutoCAD

System Requirements


Contact Support

Install & Update Instructions

Online Training

Knowledge Base

User Manuals


Release Notes


Wish List

Remote Support



Customer Stories





Electrical for Revit

Electrical for AutoCAD

HVAC for AutoCAD

Photometrics for AutoCAD

Free Trial

Electrical for Revit

Electrical for AutoCAD

HVAC for AutoCAD

Photometrics for AutoCAD

©2001-2020, Design Master Software, Inc