Master/Standards Database Could Not Be Found « Knowledge Base – Design Master Software

You are here: Home > Support > Knowledge Base > Master/Standards Database Could Not Be Found

Master/Standards Database Could Not Be Found

Wednesday, March 6th, 2019

Problem: When starting a new project, an error message appears saying the master/standards database could not be found.

Cause: Your master/standards database file cannot be located in your Design Master customization folder. Typically, this happens when the customization files have been moved or your support path has changed.

Solution: Check your current support path by running the Installation Settings command.

Ribbon: DM->Utilities-> ->Installation Settings

Pulldown Menu: DM->Help->Installation Settings

The location being used for your customization folder is provided in the Customization Folder field. Press the Open button to open the folder in Windows Explorer.

Your Design Master customization files should be contained in this folder. If they are not, you will need to find where they are located and change the support path in the Installation Settings dialog box accordingly.

Awesome, share it:

Thanks!

We appreciate your feedback.

Related Articles

Filter by

Post Page

Installation, Licensing, and Software Management Electrical Customization HVAC Customization Plumbing Customization Customization Plumbing Plumbing General Pipe Sizing Electrical Training Recording Electrical Training Distribution Equipment (Panels and Transformers) One-Line Diagrams Light Fixtures Circuiting Calculations Electrical Drafting Electrical General Electrical RT RT One-Line Diagrams

Sort by

Controlling Ability to Customize Master Schedules

To limit the changes users can make to the master and standards databases, you can set the specific database files to read-only in Windows.

14

Pipe Sizing Overview

Sizing pipes is easy once you configure the pipe sizes, flow categories, and pipe sizing tables to your company’s standards.

14

Training Recording: New Electrical 8.7 Features

This training video shows you the new features introduced and improvements made in Design Master Electrical 8.7.

8

Using Custom Feeder IDs

If you’re not happy with the built-in feeder ID formats, you can create your own custom feeder IDs.

8

Restoring a Database From a Backup

If your database has become unusable, you can restore an earlier version using the backups Design Master creates.

8

How to Use or Create a Custom Equipment Callout

You can customize the information displayed in equipment callouts, along with how custom equipment callouts look.

8

8000 Regency Parkway, Suite 585
Cary, NC 27518

[email protected]

©2001-2023, Design Master Software, Inc