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Master/Standards Database Could Not Be Found

Posted on March 6th, 2019. Last updated on June 14th, 2023.

Problem: When starting a new project, an error message appears saying the master/standards database could not be found.

Cause: Your master/standards database file cannot be located in your Design Master customization folder. Typically, this happens when the customization files have been moved or your support path has changed.

Solution: Check your current support path by running the Installation Settings command.

Ribbon: DM->Utilities-> dm_dm-help ->Installation Settings

Pulldown Menu: DM->Help->Installation Settings

The location being used for your customization folder is provided in the Customization Folder field. Press the Open button to open the folder in Windows Explorer.

Your Design Master customization files should be contained in this folder. If they are not, you will need to find where they are located and change the support path in the Installation Settings dialog box accordingly.

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