Free Trial Download and try today

Checking Your License Usage

Posted on March 24th, 2020. Last updated on June 15th, 2023.

Q: Is there a way I can monitor who is using the license(s) at my company?

A: Yes, using the SoftwareKey customer license portal:

  1. Enter your customer ID and password to log in. These are different from your license credentials; email us to request your customer ID and password.
  2. Select Licenses & Activations.
  3. Select the license you want to view.

On the License Details page, use the Additional Information buttons, detailed below, to view your license usage. Each user is logged by their workstation and profile name on that workstation (for example, “LastnameFN, MEPComputer”).

NOTE: If you do not have a floating license, only the Manage Installations button will be available.

  • Manage Installations: This page displays how many users have activated your license, and when each activation occurred (the last time the user ran the Install License command). You can also deactivate unused licenses (a replaced workstation, for example), though there is no downside to leaving them active.
  • Network Session History: This page, shown below, displays which users were active each day and how often usage requests were blocked because no seats were available. Select a bar from the chart to view activity for a given day. If a date doesn’t have a bar, the license wasn’t used that day.
    • Computers used on <Date> lists which users were active, how many times they checked out the license, and how long they were active.
    • Rejections on <Date> lists how many times a user was stopped from using the software that day; typically, this happens because all seats were currently in use.
    • Rejections for <Month> lists all rejections for the month.
  • Network Sessions: This page displays users actively using the license right now.

Related Articles

Filter by
Post Page
Installation, Licensing, and Software Management Licensing Installation
Sort by

How Floating Licenses Work

An explanation of the technology our floating licenses are built on and how the check-out and check-in process works.


Error Copying Database to Backup Location

If a backup of your project files cannot be created, it could be that the file path exceeds the character limit in Windows.


Windows Cannot Find acad.exe

If you receive this error message while running our installer, you may need to change your Windows default program for opening DWG files.


Design Master Licensing FAQ

Here are answers to some frequently asked questions concerning our licenses.


Uninstalling Design Master

You can uninstall the software using the steps outlined here.


Installing Design Master Silently and Other Command Line Arguments

You can use command line arguments to install or update Design Master in the background, as well as other modifications.