You are here: Home > Support > Knowledge Base > Checking Your License Usage

Checking Your License Usage

Tuesday, March 24th, 2020

Q: Is there a way I can monitor who is using the license(s) at my company?

A: Yes, using the SoftwareKey customer license portal:

  1. Enter your customer ID and password to log in. These are different from your license credentials; email us to request your customer ID and password.
  2. Select Licenses & Activations.
  3. Select the license you want to view.

On the License Details page, use the Additional Information buttons, detailed below, to view your license usage. Each user is logged by their workstation and profile name on that workstation (for example, “LastnameFN, MEPComputer”).

NOTE: If you do not have a floating license, only the Manage Installations button will be available.

  • Manage Installations: This page displays how many users have activated your license, and when each activation occurred (the last time the user ran the Install License command). You can also deactivate unused licenses (a replaced workstation, for example), though there is no downside to leaving them active.
  • Network Session History: This page, shown below, displays which users were active each day and how often usage requests were blocked because no seats were available. Select a bar from the chart to view activity for a given day. If a date doesn’t have a bar, the license wasn’t used that day.
    • Computers used on <Date> lists which users were active, how many times they checked out the license, and how long they were active.
    • Rejections on <Date> lists how many times a user was stopped from using the software that day; typically, this happens because all seats were currently in use.
    • Rejections for <Month> lists all rejections for the month.
  • Network Sessions: This page displays users actively using the license right now.

Related Articles

Filter by
Post Page
Installation, Licensing, and Software Management Licensing Electrical HVAC Plumbing AutoCAD Configuration Installation
Sort by

How Floating Licenses Work

An explanation of the technology our floating licenses are built on and how the check-out and check-in process works.


Working Remotely With Design Master

Here are a few ways you can continue using Design Master collaboratively on projects while working remotely.


Design Master Command Aliases

You can create command aliases for Design Master commands the same way as any other command, by editing the .pgp file.


Restoring a Database From a Backup

If your database has become unusable, you can restore an earlier version using the backups Design Master creates.


Converting a Single-User Install to a Multiple-User Install

You can switch from a single-user to a multiple-user installation by following these simple steps.


“File Loading – Security Concern” Dialog Box

It is normal to receive a File Loading – Security Concern dialog box from AutoCAD when loading Design Master for the first time. If you continue seeing it, run the Installation Settings command.



Electrical for Revit

Electrical for AutoCAD

HVAC for AutoCAD

Photometrics for AutoCAD

System Requirements


Contact Support

Install & Update Instructions

Online Training

Knowledge Base

User Manuals


Release Notes


Wish List

Remote Support



Customer Stories





Electrical for Revit

Electrical for AutoCAD

HVAC for AutoCAD

Photometrics for AutoCAD

Free Trial

Electrical for Revit

Electrical for AutoCAD

HVAC for AutoCAD

Photometrics for AutoCAD

8000 Regency Parkway, Suite 585
Cary, NC 27518

©2001-2023, Design Master Software, Inc